How do we communicate?

You will be given my direct email and phone. In addition , each client has a dedicated Microsoft To-Do List they can add items to, create deadlines and add comments. Evernote is used to share different materials needed.

How do I keep track of my hours?

You will be sent a weekly progress report each Friday. The report will include project progress, hours spent and hours remaining.

Do my hours roll over if I don't use all of them each month?

Hours will roll over for up to 30 days of each billing cycle.

What happens if I go over my allotted hours?

I will notify you when you have 2 hours left in your monthly package. You have two options: you can add on additional hours at a rate of $55 per hour or you can pause service until your package renews at the beginning of your billing cycle.

How safe is my information?

I have a dedicated VPN for VA work exclusively. In addition, each client has a LastPass account where private information is kept securely. Any personal information is kept directly on this account, never on a PC.

Is there a start up fee?

Absolutely not! You will only be charged for the monthly, hourly or project plan you choose.

How do you bill?

Bills are sent directly to your email monthly. They will include a link to pay directly. I also accept Venmo, Paypal and Apple Direct Pay.

What is your refund policy?

I try to make sure that every client is satisfied as possible. However, once a membership fee is processed I am unable to grant refunds not including exceptions stated in the TOS. If you plan on discontinuing membership you can cancel before the next cycle begins.

How do I unsubscribe from my membership?

You can cancel service at any time by email or call before your next billing cycle begins.